Notifications engine

Trigger catalog × recipient (role / individual) × channel (in-app / email / SMS / WhatsApp / voice).

Active triggers
11
of 12 configured
Email volume / day
180
last 7d avg
SMS volume / day
22
last 7d avg
WhatsApp / day
38
patient-side mostly
  • Lead SLA breachon
    To:CC Conversion Agent — BU1CC Conversion Agent — BU2Dept Head — BU1Dept Head — BU2
    ·
    Via:
  • MRN entry pending > 4hon
    To:CC Operations Agent — BU1CC Operations Agent — BU2
    ·
    Via:
  • Inventory below thresholdon
    To:Inventory ManagerDept Head — BU2
    ·
    Via:
  • Refund > AED 500 needs approvalon
    To:FinanceDept Head — BU1Dept Head — BU2
    ·
    Via:
  • Visa expiring within 30 dayson
    To:HR
    ·
    Via:
  • Certification expiring within 60 dayson
    To:HR
    ·
    Via:
  • Patient complaint receivedon
    To:Compliance / AuditorDept Head — BU1Dept Head — BU2
    ·
    Via:
  • Nurse shift handover neededon
    To:Nurse
    ·
    Via:
  • Vehicle maintenance dueon
    To:Transport Head
    ·
    Via:
  • Ambulance request receivedon
    To:Ambulance Head
    ·
    Via:
  • AI co-pilot — upsell opportunityoff
    To:CC Conversion Agent — BU1CC Conversion Agent — BU2
    ·
    Via:
  • Hotel booking surge (volume spike)on
    To:Marketing & Hotel Manager
    ·
    Via: