Incidents & complaints

4

Organisation-wide incident form — clinical, operational, HR, safety, patient-experience. Anonymous submissions supported.

Open
1
investigating + new
High / critical
1
severity flag
Anonymous
2
protected reporters
Resolved this month
3
closed loops
  • INC-2026-0001Patient adverse reaction during IV therapymediumclinical

    Patient developed mild rash during multivitamin infusion. Stopped infusion, administered antihistamine. Patient stable.

    reported by Maria Santos·4h ago·BU2·DXB
    investigating
  • INC-2026-0002Minor traffic incident en route to patienthighsafety

    Side mirror damage. No injuries. Patient visit rescheduled.

    reported by Asad Shah·20h ago·BU1·DXB
    Internal resolution

    Vehicle returned to depot for cosmetic repair. Insurance claim filed.

    Patient-facing

    We arranged an alternate clinician within 30 minutes. Apologies for the delay.

    resolved
  • INC-2026-0003Roster conflict — overlapping shifts assignedmediumhranonymous

    Assigned to two homecare patients in different cities at the same time.

    reported by anonymous·2d ago
    Internal resolution

    Roster manager re-allocated. Process update in progress.

    resolved
  • INC-2026-0004Patient complaint — delayed arrivallowpatient-experienceanonymous

    Patient reports doctor arrived 40 minutes late despite ASAP booking.

    reported by anonymous·3d ago·BU1·DXB
    Patient-facing

    We sincerely apologise. Offered 20% off next visit.

    resolved